commercial multifamily residential leave-a-review quick-contact-form caret-left caret-right form-arrow glass music search envelope-o heart star star-o user film th-large th th-list check close search-plus search-minus power-off signal cog trash-o home file-o clock-o road download arrow-circle-o-down arrow-circle-o-up inbox play-circle-o repeat refresh list-alt lock flag headphones volume-off volume-down volume-up qrcode barcode bars level-up plus-square minus-square tag tags book bookmark print camera font bold italic text-height text-width align-left align-center align-right align-justify list dedent indent video-camera image pencil map-marker adjust tint edit share-square-o check-square-o arrows step-backward fast-backward backward play pause stop forward fast-forward step-forward eject chevron-left chevron-right plus-circle minus-circle times-circle check-circle question-circle info-circle crosshairs times-circle-o check-circle-o ban arrow-left arrow-right arrow-up arrow-down mail-forward expand compress plus minus asterisk exclamation-circle gift leaf fire eye eye-slash exclamation-triangle plane calendar random comment magnet chevron-up chevron-down retweet shopping-cart folder folder-open arrows-v arrows-h bar-chart twitter-square facebook-square camera-retro key cogs comments thumbs-o-up thumbs-o-down star-half heart-o sign-out linkedin-square thumb-tack external-link sign-in trophy github-square upload lemon-o phone square-o bookmark-o phone-square twitter facebook github unlock credit-card rss hdd-o bullhorn bell-o certificate hand-o-right hand-o-left hand-o-up hand-o-down arrow-circle-left arrow-circle-right arrow-circle-up arrow-circle-down envelope caret-down caret-up thumbs-up thumbs-down testimonial-bubble residential-building multifamily-building commercial-building

Contact Us. 1-877-382-5620

What precautions will be put in place to protect the landscaping around the community? Will your firm replace any plants that are compromised and/or destroyed? View Answer Hide Answer

Each Mallard crew consists of two team members. One team member will water extensively before, during, and after the cleaning. We will also tarp any plants that are in the drip line of an un-guttered section. All downspouts will be bagged to collect the cleaning solution during cleaning. There is the potential for plants to get stressed during the cleaning process. If there are any plants that are killed during the cleaning process Mallard will pay to have these plants replaced.

Category: Commercial Cleaning

Was this FAQ helpful?

Yes No

Will cleaning my roof damage my shingles or tiles? View Answer Hide Answer

Our cleaning process was designed in compliance with manufacturer guidelines to ensure that damage to your shingles and tiles does not occur. Our cleaning solution is applied with a low-pressure spray and thoroughly rinsed using pressure no stronger than a garden hose. It is best to avoid high pressure when cleaning roofs to avoid damage to tiles and shingles.

Category: Homeowner Questions

Was this FAQ helpful?

Yes No

What cleaning solution do you use? View Answer Hide Answer


Mallard will use a low-pressure non damaging cleaning technique approved by the shingle manufacturers This product includes algaecides, sodium hypochlorite (active component in chlorine bleach), and surfactants. 

 

Category: General

Was this FAQ helpful?

Yes No

Is the cleaning solution Environmentally safe? View Answer Hide Answer

Yes – our cleaning solution breaks down into salt and water. It does not present any environmental hazard.

Category: General

Was this FAQ helpful?

Yes No

Do you seal and recoat roofs? View Answer Hide Answer

We reseal and recoat tile roofs. Tiles on roofs that have lost their color can be recoated and look like new again. Please contact us regarding this service.

Category: General

Was this FAQ helpful?

Yes No

Are the chemicals safe around pets and children? View Answer Hide Answer

The cleaning solution that we use contains a low concentration of bleach – similar to that of household bleach. The cleaning solution may be a mild or moderate irritant to some but shouldn’t pose a health hazard. As is the case with many household cleaners, it is best that children and pets be kept away when the actual cleaning is taking place.

Category: Homeowner Questions

Was this FAQ helpful?

Yes No

Do you offer any annual contracts for cleaning? View Answer Hide Answer

Yes – we can customize a package of semiannual and annual cleaning for you based on your needs. These packages include discounted pricing, prioritized and convenient scheduling, and allow for easy year round maintenance of your curb appeal.

Category: General

Was this FAQ helpful?

Yes No

What is the warranty on the work? View Answer Hide Answer

Mallard Systems will provide at no additional charge the service necessary to maintain a spot-free absence of mold, mildew, and algae from the roof for a period of one year from the original date of cleaning. This warranty covers shingle, concrete tile, clay tile, slate, and any composite roofs that have no water pooling. This spot-free warranty is transferable to the new owner of the property. Extended warranty periods may be offered at the discretion of Mallard Systems.

Category: General

Was this FAQ helpful?

Yes No

What services other than roof cleaning do you provide? View Answer Hide Answer

We clean any and all exterior surfaces. This includes roofs, the exterior of your residence, pool decks and pool cages, driveways and walkways, pavers, and exterior windows. We currently do not provide any cleaning inside of the property.

Category: General

Was this FAQ helpful?

Yes No

What does your sidewalk, common area and breezeway cleaning include? View Answer Hide Answer

Before starting, our cleaning specialists will thoroughly inspect the property to define a cleaning plan that includes every corner of the property.

Recommended services include:

  • Low-pressure chemical cleaning to remove mold and algae
  • Cleaning and degreasing of areas with heavy foot traffic
  • Hot water pressure washing to remove gum
  • High Pressure washing
  • Irrigation rust removal

Category: Multi-Family

Was this FAQ helpful?

Yes No

What is on my roof? View Answer Hide Answer

Various algae, molds and mildews accumulate on roofs due to the warm humid weather in Florida. The black streaks are algae called Gloeocapsa magma. These spores are always in the air and will attach to your roof surface. Once there they will continue to grow and spread until killed off during a proper roof cleaning.

Category: General

Was this FAQ helpful?

Yes No

Are you licensed, bonded and insured? View Answer Hide Answer

Yes. We have full liability and workers comp insurance (not an exemption). We can provide you with copies of our insurance certifications at any time. This is an easy request to satisfy for companies that actually have insurance. If a contractor that you are doing business with has a problem with providing certifications, this should be a red flag.

Category: General

Was this FAQ helpful?

Yes No

Do you provide services to developments and communities that are still under construction? View Answer Hide Answer

Yes! We work indirectly through general contractors if the cleaning is one part of a larger project. Our team has years of experience providing professional cleaning services in whatever manner is best suited for our clients.

Category: Multi-Family

Was this FAQ helpful?

Yes No

Why do you send someone out to provide the quote? View Answer Hide Answer

Quoting a roof or exterior cleaning over the phone may be an easy thing for some companies to do, but it does not allow for a true assessment of the cleaning that is needed, nor does it identify potential problems. It is best for us and for the client to put our eyes on the job. It allows for the crew to be fully prepared when they arrive to do the cleaning. No surprises for the client or us.

Category: General

Was this FAQ helpful?

Yes No

Is there anything I have to do to prepare to have my roof cleaned? View Answer Hide Answer

Yes, please water the plants nearest to the house the night before. The day of service, please make sure all windows are closed, water is accessible and that the work area is clear. If you are planning on having your house painted, please let us know so we can schedule cleaning prior to painting. 

Category: Homeowner Questions

Was this FAQ helpful?

Yes No

Can the pool be used after the deck and screen enclosure are cleaned? View Answer Hide Answer

Yes. However, due to some residual odor from the cleaning solution and the dirt itself, most people prefer to wait 24 hours.

Category: Homeowner Questions

Was this FAQ helpful?

Yes No

Can the cleaning solution that you use harm my plants? View Answer Hide Answer

To fully kill off the mold and algae that is growing on the roof, a strong cleaning solution is needed. Plants can sometimes be temporarily stressed as a result of the cleaning. As a precaution, one team member will water extensively before, during, and after the cleaning. We will also tarp susceptible plants that are in the drip line of an un-guttered section.

Category: Homeowner Questions

Was this FAQ helpful?

Yes No

"Everything looks great - We will definitely be in touch when we have future projects."

– Lynn, Millenium Parc